Returns and Exchanges Policy

Return & Refund Policy

Effective Date: 04/25/2025

At PLCpartssolution, we want you to be confident in every purchase. Below is our clear and straightforward policy for returns and refunds, designed to ensure transparency and protect both parties.

1. Return Eligibility

Return requests must be submitted within 30 days of receiving your order and are subject to approval.

To be eligible for a return:

The product must be returned in the same condition in which it was received.
The product must include its original packaging, accessories, and documentation, when applicable.
Proof of purchase is required.
All returns must be pre-approved by PLCpartssolution. Unsolicited returns will not be accepted.
Non-defective returns may be subject to a 15% restocking fee as described below.

2. How to Start a Return

To begin a return, contact us at sales@plcpartssolution.com and provide:

Your order number
Part number and quantity being returned
Description of the reason for the return
Photos or videos, if applicable

If the return is approved, we will provide return instructions and, when applicable, a return shipping label.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us immediately at sales@plcpartssolution.com.

Shipping damage or incorrect-item claims must be reported within 48 hours of delivery.

Products shipped in error by PLCpartssolution must be returned in the condition received and with all original packaging, accessories, and documentation.

The 15% restocking fee does not apply to products confirmed to be defective or items shipped in error by PLCpartssolution.

4. Restocking Fee

Non-defective returns are subject to a 15% restocking fee.

This fee covers the inspection, handling, and re-testing of returned surplus and industrial equipment before it can be returned to inventory.

The 15% restocking fee does not apply when:

The product is confirmed to be defective; or
PLCpartssolution shipped the incorrect item.

For approved non-defective returns, the 15% restocking fee will be deducted from the refund amount.

Original shipping charges and return shipping costs may be non-refundable unless the return is due to a defective product or an error made by PLCpartssolution.

5. Exchanges

We do not offer direct product exchanges.

If you need a different item, you must:

Submit a return request for the original item, subject to this Return & Refund Policy; and
Place a new order separately.

6. Refunds for Approved Returns

Once the returned product is received and inspected, we will notify you of the approval status.

If approved:

The refund will be issued to the original payment method.
Any applicable 25% restocking fee will be deducted from the refund.
Please allow several business days for your bank or payment provider to process and post the refund.

Products returned damaged, incomplete, altered, or in a condition materially different from when they were shipped may be denied a refund.